The collection of this information, which will be used principally for investigations or audits into fraud, waste, and abuse in connection with the programs and operations of the U.S. Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. Connect with our customer service representatives to help resolve your issue and get back on track. Click "Customer Service" followed by "Email Your Question." Report fraud, waste, or abuse to our HotlineRequest information under the Freedom of Information Act (FOIA). The Technical Support team can help when a website application or form doesn't work properly. Use the USPS website’s Email Us form. 7) To the Equal Employment Opportunity Commission, Office of Special Counsel or Merit Systems Protection Board, pursuant to a complaint; Federal Relay Services – TTY Access for Deaf & Hard of Hearing Please take a minute and read the following before filing a complaint with our office. Collection is authorized by 39 U.S.C. To file online, log in to or create your free USPS.com account. Please refer to our comment policy for further information. Alert: USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. The Technical Support team can help when a website application or form doesn't work properly. If you’d like to speak with a representative about another issue with your package, please call us. Informed Delivery Support Theft, Fraud, or Waste by the USPS or a USPS Employee. If you select "yes", we have no way to contact you regarding this complaint. Hours of Operation Please take a minute and read the following before filing a complaint with our office. Post Office Claim Form: If someone is unable to file a claim online, then he/she can submit it offline by filling a form. You will be leaving USPIS.GOV and redirected to USPS. Hours of Operation § 404, 18 U.S.C. Filing Online. 1-800-877-8339 – TTY/ASCII for persons with hearing and speech impairments, 1-800-845-6136 – for persons with hearing and speech impairments who wish to speak only in Spanish, 1-866-377-8642 – for hearing persons with speech impairments. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. 4) To employees and contractors who need the information to do their jobs; While the U.S. Expect longer wait times to talk to a representative now through mid-January. Postal Service’s Consumer Advocate office at: United States Postal Service. You will be able to save your claim to finish later if you cannot complete the form in one session. or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form … 5) To other government agencies for personnel matters or security clearances or decisions to issue licenses, grants or other benefits; ComplaintsBoard.com is an independent complaint … 3061. You can call the number 1-888-USPS-OIG or 1-888-877-7644… If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) However, the information you provide may be disclosed to other parties in some limited circumstances, including: First and Last Name and/or Company Name. We want to ensure you are submitting your concern or inquiry to the right office so it can be handled in a timely manner. Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can communicate with USPS by using the Federal Relay’s TTY services. If you’d like additional details about when and how we disclose information to third parties, please see our Privacy Page (Link). To begin a report for ALL types of mail pieces, select the WHERE IS MY PACKAGE icon on the page. Learn how to protect yourself from ID theft: pdf | html Date of Vandalism (if known) Anyone can call 1-800-ASK-USPS (1-800-275-8777) to have a Domestic … If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) We appreciate your patience and remain committed to delivering the holidays to you. Customs Form. During the pandemic, there have been some indications of increased levels of mail theft and mail fraud as reported by the OIG's Hotline and the Postal Inspection Service... We encourage you to visit our blog, which has a new topic for discussion every Monday. The maximum combined length and girth for USPS Retail Ground is 130". 401 and 404; and 18 U.S.C. Category: All categories Applications Beneficiary forms for USPS employees Centralized Account Processing System (CAPS) Confirmation … Tweet United States Postal Service. In larger offices, don’t waste your time asking for the postmaster, as they are not directly involved with the day … If you select "no", you will have the option of maintaining your confidentiality at the end of this form. For concerns about … USPS … Get contact information, hours, and more. United States Postal Service (USPS) complaints contacts. To ship this package and pay postage, please take the package and printed customs form to a Post Office ™ Retail Associate. Connect with the Federal Relay using the following toll-free numbers: For more details and a full list of TTY services, go to Federal Relay TTY. Tweet United States Postal Service Customer Care. Click-N-Ship ® File a Claim; PO Boxes; The Postal Store ® USPS … indicates a required field. See a list of all upcoming USPS holidays and events. Fill out a short form or get tips to fix some of the most common issues right from your computer. Filing Online You can file a domestic claim online at www.usps.com/domestic-claims for packages covered by USPS insurance as described in the “Insurance Availability” section. The way to fill out the Usps form complaint online: To begin the form, utilize the Fill & Sign Online … Use our online form to answer a few questions about your issue. Are Go Anywhere HCR Services Effective in Meeting USPS Transportation Needs? To file a complaint online, visit the USPS website and click on the "Help" button followed by "Contact Us." NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking®. Once you have filed a claim, you can see it in your Claim History. 3. The most common questions have to do with tracking packages or delayed delivery. The Postal Service processes billions of mail pieces each year, some of which are deemed “undeliverable” because of incorrect, incomplete, or illegible addresses or other reasons. Monday – Friday 8 AM – 8 PM ET Initial United States Postal Service [USPS] complaints should be directed to their team directly. 475 L’ Enfant Plaza, SW. Washington, D.C. 20260-2200. Sender Information. To report mail theft by a non-postal employee, please call 1-877-876-2455 from 8 a.m to 4:30 p.m in all time zones, and select option 5, or visit: Postal Inspection Service Complaint Form. Please provide as much detail as you can. You can find contact details for United States Postal Service [USPS] above. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. You will arrive at USPS/Email Us. If your enquiry or complaint is about the collection or delivery of your mail, lost damaged or delayed mail, redirecting … Please use the form below to tell us about it and we’ll do our best to put things right. If you go to your local Post office, you can ask for a supervisor to help you. Find the best way to get help and connect with USPS®. Call Customer Care on 1-800-ASK-USPS (1-800-275-8777) Email Customer Care on postalone@email.usps.gov. Saturday 8 AM – 6 PM ET That’s a lot of trailers to manage, especially when you consider USPS leased trailer policies. First Name for Return address. Use this step-by-step instruction to fill out the Usps form complaint promptly and with perfect precision. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). 2. Email: USPS® Customer Service When it comes to trailers that are hauling mail, the Postal Service prefers to lease — it only owns about 23 percent of its fleet of more than 12,000 trailers. If you cannot access a printable form, type or neatly write the information required for an online report on another sheet of paper. The Postal Service uses contracted Go Anywhere Highway Contract Route (HCRs) services to transport mail and other products between plants and other designated stops. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. This is the official site for changing your address with the United States Postal Service (USPS). or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form below. Select an inquiry type that most closely relates to the complaint or question that you have. On the website, you can also file a claim or request a refund for shipping. If you have trouble using one of the following, please give us a call. Operation Santa, a program run by the Postal Service, allows children to mail a letter to a special Santa address. Please take a minute and read the following before filing a complaint with our office. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. The method to file a USPS complaint with OIG is mentioned below: You can file a complaint online using USPS complaint form. The online claims … Postal facilities are closed on federal holidays. Please note: *The two letter state abbreviation must be used. Follow United States Postal Service. Saturday 7 AM – 6 PM ET. Report Fraud, Waste, Abuse and Election Mail Fraud, Keeping Postal Workers Safe During the Pandemic. Please take a minute and read the following before filing a complaint with our office. File a complaint with the USPS Office of the Inspector General (OIG) by: Filing an online complaint… or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form … Your information will be used to support investigations of criminal, civil, or administrative matters. Fill out the entire form … Write to the U.S. Hours of Operation 6) To a person who shows that the information is needed to prevent death or serious injury; Only use the form below to report the following to our office: If the topic of your complaint or inquiry is NOT listed above, we have information that can help direct you to the proper place. Start an Online Claim… Are You Aware of the Postal Service's Secure Destruction Program? Mail your complaint … Visit Customer Care Contact Form. 1-800-610-8734 You can also give us your thoughts and opinions about upcoming audits on our Audit Asks page. § 552a) and we won’t disclose your identity without your consent unless it is unavoidable. If you have trouble using one of the following, please give us a call. USPS OFFICE OF INSPECTOR GENERAL. 1) For law enforcement purposes; For example, any leased trailers... Each year, hundreds of thousands of children write letters to Santa Claus, but did you know that sometimes Santa responds? We don’t collect any personally identifiable information unless you choose to provide it. Fax, mail, or email either a letter describing your complaint or a printed copy of your completed Online Whistleblower Complaint Form to your local OSHA office. If you still need more help, see the contact information for technical support, Postal Store orders, and more. Filing a Customer Service Complaint Gather information about the subject of your complaint. Your claim case will be associated with your account. If you choose to provide this information, we will protect it under The Privacy Act of 1974 (5 U.S.C. Find more solutions for mail issues with USPS FAQs Closed Sundays and Postal Holidays. Saturday 8 AM – 6 PM ET. Hours of Operation If you prefer to mail your report, print a copy of the online form and fill it out. If you would like to add information to an existing complaint, click here. What Has Been the Inspection Service's Response to Mail Theft/Fraud During the COVID-19 Pandemic? The Office of Inspector General (OIG) audits the operations and evaluates the specific infrastructure of the Postal … Providing the information is voluntary, but if not provided, we may be unable to investigate your complaint. You can find more information about contacting the OIG here. Find USPS® Locations In the future, consider using Click-N-Ship ® to create customs forms and purchase postage online … The maximum package weight permitted by USPS … Find the nearest USPS location by city and state or ZIP Code™. Please keep in mind we are an independent agency of the Postal Service and cannot help you with day-to-day mail delivery and customer service issues. While providing information is voluntary, the OIG may not be able to address your complaint if sufficient information is not provided. 2) In legal proceedings involving USPS or the USPS OIG; Email USPS for all questions related to your missing mail, technical issues, or general USPS services. Office of the Consumer Advocate. Find more solutions for mail issues with USPS FAQs There were errors. Monday – Friday 8 AM – 8:30 PM ET If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) A form will appear. 8) To other federal offices of inspectors general so those offices can perform integrity and efficiency peer-reviews of our agency. Call: 1-800-ASK-USPS® (1-800-275-8777) Please make sure that your … Postal Service (USPS), is authorized by 39 U.S.C. 3) At the request of Congress; The pandemic has had a devastating impact on many American businesses, disrupting operations of every type and size. If you need help with your Informed Delivery service, please email Informed Delivery User Support. Call with questions about stamps or orders placed online through The Postal Store®. Mail your complaint. Complete your change of address online & pay only $1.05 Monday – Friday 7 AM – 11 PM ET If you need more help, please send us an email. Report fraud, waste, or abuse to our Hotline, Request information under the Freedom of Information Act (FOIA), Internal affairs and executive investigations, Theft of items from the mail by Postal employees or contractors, Destruction of mail by Postal employees or contractors. The U.S. Expect longer wait times to talk to a representative now through mid-January. § 3. Create a USPS.com(registered trademark symbol) account to print shipping labels, request a Carrier Pickup, buy stamps, shop, plus much more. Monday – Friday 8 AM – 8:30 PM ET Saturday 8 AM – 6 PM ET. Postal Inspection Service is responsible for ensuring Postal Service employees’ safety and the security of the mail. Select a category to limit the listing to a specific form type. 1. To get help with stamps or other USPS merchandise, please see the following resources: 1-800-Stamp24 (1-800-782-6724) https://www.uspsoig.gov/form/file-online-complaint. 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